FAQs

On this page we display the most frequently asked questions and their answers:

Is there a return for the order?

Yes, to know the details of the exchange and return policy, please read the exchange and return policy at the bottom of the site

Is there a guarantee on product damage?

In the event of a defect in the perfume package such as (a break in the package, a problem with the perfume spray, a problem with the cap), please provide us with a picture showing the defect and contact us on the WhatsApp number and we will return the order and compensate the customer with another request

What are the types of oils used in perfumes?

We use the finest types of French oils in our perfumes, which we are keen on their quality and high concentration

Are your perfumes counterfeit?

At Brand "Black" we aim to manufacture our own different perfumes, and customers have complete freedom to try and make sure that our perfumes are not duplicated or copied and are perfumes specific to our brand and there are no branches, sites or shops that provide them

What distinguishes your site from other sites?

We are distinguished by customer guarantees that include replacement and return

Fast delivery

High quality products

Perfumes and products different from the aromatic arena

How long does delivery take?

Usually, delivery takes 2-6 days unless there is a problem or external circumstance

Is cash on delivery service available?

Yes, cash on delivery is available

Are your perfumes approved by the Food and Drug Authority?

Yes, all perfumes and aromatic oils used are approved by the Food and Drug Authority, and our perfumes are manufactured in Saudi factories that comply with the conditions of the Food and Drug Authority